TERMS AND CONDITIONS

1. DEFINITIONS AND INTERPRETATION

1.1 Definitions

In these Terms and Conditions, the following definitions shall apply:

“Business” means Academy of Modern Tantra, & Academy of Modern Therapy operating via https://www.academyofmoderntantra.co.uk and any associated platforms, delivery systems, or communication channels used to provide the Services.

​

“Client” / “you” / “your” means any individual who purchases, books, accesses, or participates in any part of the Services, whether directly or indirectly, and whether on a one-off or ongoing basis.

“Services” means, collectively and individually, all services, products, access rights, and benefits provided by the Business, including but not limited to:

(a) in-person workshops, retreats, ceremonies, sessions, or events;
(b) online programmes, courses, coaching sessions, group sessions, or consultations;
(c) Digital Content (as defined below);
(d) preparatory materials, onboarding processes, intake forms, questionnaires, assessments, or communications;
(e) access to private or restricted platforms, portals, communities, or discussion groups;
(f) administrative, organisational, and logistical arrangements undertaken in connection with any Programme;
(g) allocation and reservation of a place, position, or capacity within any Programme;
(h) any pre-service, concurrent, or post-service engagement, support, or communication;
(i) any other ancillary, incidental, or related services provided by the Business from time to time.

For the avoidance of doubt, Services shall be construed broadly and shall include both tangible and intangible elements, whether or not fully utilised by the Client.

“Programme” means any structured offering provided by the Business, including but not limited to courses, retreats, workshops, or multi-session experiences, whether delivered online, in person, or in a hybrid format.

“Digital Content” means any data, materials, or content produced and supplied in digital form, including but not limited to:

• video and audio recordings;

• live or pre-recorded sessions;

• written guides, materials, and resources;

• downloadable or streamed content;

• access to online platforms or restricted areas.

Digital Content shall include content made available before, during, or after participation in any Programme.

“Booking” means any reservation, enrolment, purchase, or commitment made by the Client in respect of the Services, whether completed via the Website, email, third-party platform, or any other authorised method.

A Booking shall include:

• payment of any Fees (in whole or in part);

• submission of registration details;

• acceptance of these Terms and Conditions.

“Fees” means all charges payable by the Client in connection with the Services, including but not limited to:

• deposits;

• instalment payments;

• administrative or booking fees;

• charges for Digital Content;

• any applicable taxes or additional costs.

“Commencement of Services” means the point at which the Business begins performing or providing any element of the Services, which shall include (without limitation):

(a) confirmation or processing of a Booking;
(b) allocation or reservation of a place within a Programme;
(c) provision of access to Digital Content or online platforms;
(d) issuance of preparatory materials, instructions, or communications;
(e) undertaking administrative, organisational, or logistical actions;
(f) any action by the Business in reliance on the Client’s Booking.

For the avoidance of doubt, Commencement of Services does not require attendance or participation by the Client.

“Website” means https://www.academyofmoderntantra.co.uk and any associated domains, subdomains, or digital platforms used by the Business.

“Working Day” means any day other than a Saturday, Sunday, or public holiday in England and Wales.

“Applicable Law” means all relevant laws and regulations applicable to these Terms and Conditions, including but not limited to consumer protection laws in the United Kingdom and, where applicable, laws relevant to international clients.

1.2 Interpretation

(a) References to clauses are to clauses within these Terms and Conditions.
(b) Headings are for convenience only and shall not affect interpretation.
(c) Words in the singular shall include the plural and vice versa.
(d) A reference to any statute or regulation includes any amendment or re-enactment thereof.
(e) Any phrase introduced by “including”, “include”, “in particular”, or similar expressions shall be illustrative and shall not limit the generality of the preceding words.
(f) References to “writing” or “written” include email and other digital communications.
(g) In the event of any ambiguity, these Terms shall be interpreted so as to give effect to the commercial intent of the Business to provide the Services as a structured, capacity-based, and resource-dependent offering.

2. NATURE AND SCOPE OF SERVICES

2.1 Multifaceted Nature of Services

The Client acknowledges that the Services are composite and multi-layered, and may consist of a combination of:

• experiential and participatory elements;

• educational and informational content;

• Digital Content;

• preparatory and follow-up engagement;

• administrative and organisational activities;

• allocation of limited spaces or resources.

The Client agrees that the Services are not limited to any single session, event, or deliverable.

2.2 Experiential and Personal Development Services

The Services are provided for the purposes of education, personal development, and experiential engagement.

The Client acknowledges that:
(a) the Services may involve subjective experiences;
(b) outcomes may vary significantly between individuals;
(c) participation is undertaken at the Client’s own discretion and responsibility.

2.3 Immediate and Ongoing Value

The Client agrees that value may be provided by the Business immediately upon Booking and on an ongoing basis, including but not limited to:

• securing access to a Programme;

• reserving capacity or availability;

• receiving preparatory materials or communications;

• gaining access to Digital Content or platforms;

• benefiting from the Business’s time, planning, and resource allocation.

Such value shall be deemed to be provided regardless of the Client’s level of participation or attendance.

2.4 Capacity-Based and Time-Sensitive Services

The Client acknowledges that:

(a) Many services are subject to limited capacity;
(b) a Booking reserves a specific place or allocation;
(c) Such reservation may prevent other clients from accessing the Services.
(d) The Business may incur loss or administrative burden if a Booking is cancelled.

The reservation of capacity shall constitute a material component of the Services.

2.5 Integration of Digital Content

Where Digital Content forms part of the Services:

(a) Such content may be provided before, during, or after a Programme;
(b) Access to Digital Content may constitute partial or full performance of the Services;
(c) Digital Content may be delivered independently of attendance at any live session.

2.6 No Guarantee and Disclaimer of Outcomes

The Business makes no representations, warranties, or guarantees as to any specific results, outcomes, or benefits arising from the Services.

The Services:

• are provided for educational and personal development purposes only;

• do not constitute medical, psychological, therapeutic, or professional advice;

• are not a substitute for professional treatment or consultation.

3. CONTRACT FORMATION AND COMMENCEMENT

3.1 Formation of Contract

A legally binding contract between the Client and the Business shall be formed when:

(a) the Client completes a Booking; and
(b) the Business accepts the Booking, which may be evidenced by:

• confirmation email;

• receipt of payment;

• provision of access to any part of the Services; or

• any action indicating acceptance by the Business.

3.2 Pre-Contract Information

The Client acknowledges that, prior to making a Booking, they have been provided with:

• sufficient information regarding the Services;

• details of pricing and payment terms;

• access to these Terms and Conditions.

3.3 Client Representations

By making a Booking, the Client confirms that:

(a) they are at least 18 years of age;
(b) they have the legal capacity to enter into a binding contract;
(c) they are entering into the contract as a consumer for personal use;
(d) all information provided is accurate and complete;
(e) they have read, understood, and agreed to these Terms and Conditions.

3.4 Commencement of Services

The Client expressly acknowledges and agrees that:

(a) the Business may begin providing the Services immediately upon contract formation;
(b) Commencement of Services may occur prior to any scheduled Programme start date;
(c) such commencement may include administrative, organisational, preparatory, or digital elements;
(d) the Business shall be entitled to rely on the Client’s Booking to allocate resources and perform Services.

3.5 Express Request for Early Performance

To the extent permitted by Applicable Law, the Client:

(a) expressly requests that the Business begins performance of the Services immediately upon Booking;
(b) acknowledges that elements of the Services may be delivered within any applicable statutory cancellation period;
(c) understands and agrees that such early performance may impact their statutory rights, as further detailed in these Terms.

3.6 Reliance and Resource Allocation

The Client acknowledges that the Business may, upon Booking:

• allocate time, staff, and resources;

• incur administrative and organisational costs;

• commit to third-party arrangements;

• reserve limited capacity.

Such actions shall constitute legitimate reliance on the Booking.

3.7 Entire Agreement

These Terms and Conditions, together with any information provided on the Website prior to Booking, constitute the entire agreement between the Client and the Business and supersede any prior representations or understandings.

3.8 Method of Acceptance

The Client acknowledges and agrees that a binding contract is formed when they:

(a) complete a Booking via the Website or any authorised platform;
(b) make payment of any Fees;
(c) indicate acceptance of these Terms (including by selecting a checkbox or similar mechanism); or
(d) access or use any part of the Services.

The Client agrees that:

(e) electronic acceptance constitutes full and binding agreement to these Terms;
(f) such acceptance shall have the same legal effect as a signed written contract.

​

4. DIGITAL CONTENT, CANCELLATION RIGHTS AND WAIVER

4.1 Nature of the Services and Application of Digital Content Rules

The Client acknowledges and agrees that the Services provided by the Business consist primarily of Digital Content and digitally delivered materials, which may be provided immediately upon Booking.

The Client further acknowledges that:

(a) the Services may include videos, written materials, recordings, online sessions, or access to restricted platforms;
(b) such Digital Content may be provided before, during, or independently of any live or in-person element;
(c) any in-person sessions, workshops, or events form part of a single integrated Programme, and are not separate standalone services.

For the purposes of these Terms, the supply of Digital Content shall be treated as a core and essential component of the contract.

4.2 Immediate Access and Commencement of Digital Services

By completing a Booking, the Client understands and agrees that:

(a) access to Digital Content may be granted immediately upon payment or shortly thereafter;
(b) such access may include login credentials, downloadable materials, or streaming content;
(c) the provision of such access constitutes Commencement of Services and delivery of value by the Business;
(d) the Business is entitled to rely on the Booking to begin performance immediately.

4.3 Statutory Right to Cancel – Explanation

Under applicable consumer protection law, the Client may ordinarily have a right to cancel a distance contract within 14 days of entering into it.

However, the Client acknowledges that this right is subject to important exceptions, including where:

• Digital Content is supplied; and

• the Client has requested that such content be made available during the cancellation period; and

• the Client has acknowledged that the right to cancel will be lost.

4.4 Express Consent to Immediate Supply

By completing a Booking, the Client expressly:

(a) requests that the Business supplies Digital Content immediately upon contract formation and before the expiry of any applicable cancellation period;
(b) agrees that access to Digital Content may be provided without delay;
(c) confirms that this request is made knowingly and voluntarily.

4.5 Acknowledgment of Loss of Cancellation Rights

The Client expressly acknowledges and agrees that:

(a) once Digital Content has been made available to them, they will lose their statutory right to cancel the contract;
(b) this applies even if the Client has not accessed, viewed, or used the Digital Content;
(c) access alone is sufficient to constitute supply of Digital Content.

(d) any course, including in-person, purchased, that has commenced within 14 days and the course has commenced.

(e) if cancellation is not within 48 hours of course commencement.

(f) in accordance with the Consumer Contracts Regulations 2013, the 14-day cooling-off period does not apply to contracts for leisure activities supplied on a specific date or during a specific period. By purchasing a ticket for a scheduled course or workshop, the customer agrees that their booking is final and non-cancellable within the statutory cooling-off period.

 

This acknowledgment forms a material condition of the contract.

4.6 When Digital Content is Deemed Supplied

Digital Content shall be considered to have been supplied where any of the following occurs:

(a) login details or access credentials are issued;
(b) materials are made available for download, streaming, or viewing;
(c) access is granted to any restricted platform, portal, or community;
(d) any digital resource is provided to the Client.

The Client agrees that actual use or consumption of the content is not required for supply to be deemed complete.

4.7 Composite Nature of Services (Digital and Physical Elements)

Where the Services include both Digital Content and in-person or live elements, the Client acknowledges that:

(a) The Services are provided as a single, integrated Programme;
(b) Digital Content forms an integral part of the overall value of the Programme;
(c) Access to Digital Content constitutes partial performance of the entire contract.

Accordingly:

(d) The loss of cancellation rights arising from the supply of Digital Content shall apply to the contract as a whole, including any in-person or live components.

4.8 Duration and Availability of Digital Content

4.8.1 Specified Access Period
The duration of access to any Digital Content forming part of the Services shall be as specified to the Client at the point of Booking, including on the Website, booking page, Programme description, or any pre-contract information provided by the Business.

4.8.2 Contractual Effect
Where a specific access period is expressly stated at the time of Booking, such period shall apply and shall form part of the contract between the Client and the Business.

4.8.3 Default Access Period (Where Not Specified)
Where no duration of access to Digital Content is expressly stated at the point of Booking, access shall be provided for a maximum period of six (6) months from the date on which such Digital Content is first made available to the Client.

4.8.4 No Lifetime or Indefinite Access
Unless expressly stated otherwise in writing by the Business at the time of Booking, access to Digital Content is time-limited and shall not be construed as lifetime, perpetual, or indefinite access.

4.8.5 Expiry of Access
Upon expiry of the applicable access period:
(a) The Client’s right to access Digital Content shall automatically terminate;
(b) The Business may suspend, remove, or restrict access without further notice;
(c) No refund, credit, or extension shall be provided.

4.8.6 Modification and Withdrawal
The Client acknowledges that the Business may, at any time following the expiry of the applicable access period:
(a) update, modify, replace, or withdraw Digital Content;
(b) discontinue access to any platform, portal, or system through which Digital Content is delivered.

4.8.7 Consistency with Digital Content Provisions
This clause shall be interpreted consistently with the provisions relating to the supply of Digital Content, Commencement of Services, and non-refundable Fees set out in these Terms.

4.9 No Refund Following Supply of Digital Content

Once Digital Content has been supplied or made available:

(a) the Client shall not be entitled to cancel the contract;
(b) all Fees shall be non-refundable, except where required by law;
(c) no refund shall be provided on the basis of:

• change of mind;

• inability or failure to attend any live or in-person element;

• lack of use of the Digital Content;

• dissatisfaction with the Services (subject to statutory rights relating to quality, if applicable).

4.10 Acknowledgment of Irreversibility and Value

The Client acknowledges that:

(a) Digital Content is intangible and cannot be returned once made available;
(b) access to such content provides immediate value;
(c) the Business incurs costs, allocates resources, and performs obligations upon providing access;
(d) it would be unreasonable to require the Business to provide a refund after such access has been granted.

4.11 Consumer Rights Preserved Where Required

Nothing in these Terms shall exclude or limit any rights that cannot lawfully be excluded under applicable consumer protection laws.

However, the Client acknowledges that the structure of these Terms reflects the lawful limitation of cancellation rights in circumstances where Digital Content is supplied.

4.12 Quality of Services

Nothing in these Terms shall exclude or limit any statutory rights of the Client in relation to the Services being provided with reasonable care and skill, as required under applicable consumer protection laws.

Where the Client establishes that the Services have not been provided with reasonable care and skill:

(a) the Business shall be entitled, at its option, to re-perform the relevant part of the Services or take reasonable steps to remedy the issue;
(b) a refund shall only be provided where such remedy is not possible, proportionate, or has not been carried out within a reasonable time;
(c) any remedy shall be limited to the affected portion of the Services and shall not extend to the contract as a whole.

5. FEES, PAYMENT AND COMMERCIAL TERMS

5.1 Fees and Payment Obligation

The Client agrees to pay all Fees associated with the Services in accordance with the pricing communicated at the time of Booking.

Fees may be payable:

• in full at the time of Booking; or

• in instalments, where expressly agreed by the Business.

The Client acknowledges that the obligation to pay Fees arises immediately upon contract formation, regardless of the Client’s level of participation.

5.2 Nature of Fees and Cost Allocation

The Client acknowledges that Fees reflect a combination of:

(a) access to Digital Content;
(b) allocation of limited capacity within a Programme;
(c) administrative, organisational, and preparatory work;
(d) the Business’s time, expertise, and resources.

Such costs are incurred by the Business immediately upon Booking and are not contingent upon attendance or completion.

5.3 Non-Refundable Elements

Without prejudice to Clause 4 (Digital Content and Waiver), the Client acknowledges that Fees may include non-refundable components, including but not limited to:

• Digital Content access;

• administrative and booking fees;

• deposits securing a place within a Programme;

• capacity reservation and resource allocation.

These elements are irrecoverable once incurred.

5.4 Instalment Payments

Where Fees are payable in instalments:

(a) the Client remains liable for the full amount of the Fees;
(b) failure to complete instalment payments shall not constitute cancellation;
(c) the Business reserves the right to:

• suspend access to Services;

• withhold Digital Content;

• refuse participation in any Programme.

5.5 Late or Failed Payments

The Business reserves the right to:

(a) suspend or terminate access to Services where payment is overdue;
(b) recover any outstanding amounts through appropriate means;
(c) charge reasonable administrative or recovery costs where permitted by law.

6. CLIENT CONDUCT AND PARTICIPATION

6.1 Expected Standards of Conduct

The Client agrees to engage with the Services in a respectful, responsible, and appropriate manner.

The Client shall:

• follow reasonable instructions given by the Business;

• respect the boundaries, safety, and wellbeing of others;

• refrain from any behaviour that may disrupt or negatively impact the experience of other participants.

6.2 Nature of Participation

The Client acknowledges that participation in the Services may involve:

• personal and group interaction;

• experiential exercises;

• engagement with sensitive or personal subject matter.

The Client agrees to participate voluntarily and with awareness of these factors.

6.3 Right to Refuse or Remove Participation

The Business reserves the right, at its sole discretion, to:

(a) refuse access to any Programme; or
(b) remove a Client from any Service or Programme,

where the Client’s behaviour is considered:

• inappropriate;

• disruptive;

• unsafe;

• in breach of these Terms.

6.4 No Refund on Removal

Where a Client is refused access to or removed from a Programme under this clause:

(a) no refund shall be payable;
(b) the Client shall remain liable for any outstanding Fees;
(c) the Business shall have no obligation to provide alternative Services.

7. HEALTH, WELLBEING AND PERSONAL RESPONSIBILITY

7.1 Client Responsibility

The Client acknowledges that they are solely responsible for their own:

• physical health;

• mental and emotional wellbeing;

• personal decisions and actions.

7.2 Voluntary Participation

Participation in the Services is entirely voluntary.

The Client agrees that they:

• choose to participate of their own free will;

• may withdraw from any activity at their discretion (subject to no refund provisions);

• are responsible for assessing their own suitability for participation.

7.3 No Medical or Therapeutic Advice

The Client acknowledges that the Services:

• do not constitute medical, psychological, or therapeutic advice;

• are not a substitute for professional healthcare or treatment;

• are provided for educational and personal development purposes only.

8. ASSUMPTION OF RISK

8.1 Acknowledgment of Risk

The Client acknowledges that participation in the Services may involve inherent risks, including:

• emotional responses;

• personal discomfort;

• physical or interpersonal interaction.

8.2 Acceptance of Risk

The Client voluntarily assumes all such risks and agrees that participation is undertaken at their own discretion.

8.3 Responsibility for Outcomes

The Client acknowledges that:

• outcomes may vary;

• no specific results are guaranteed;

• any benefit derived is subjective and dependent on the individual.

9. LIMITATION OF LIABILITY

9.1 Exclusion of Certain Losses

To the fullest extent permitted by law, the Business shall not be liable for:

• any indirect or consequential loss;

• loss of opportunity, revenue, or anticipated benefit;

• dissatisfaction with the Services;

• outcomes not meeting the Client’s expectations.

9.2 Limitation of Liability

To the extent permitted by law, the total liability of the Business arising out of or in connection with the Services shall be limited to the total Fees paid by the Client.

9.3 Non-Excludable Liability

Nothing in these Terms shall exclude or limit liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• any liability which cannot be excluded under applicable law.

10. DISCLAIMERS AND NO GUARANTEES

10.1 No Guarantee of Results

The Business makes no guarantees as to the outcomes or results of participation in the Services.

10.2 Educational and Informational Purpose

The Services are provided on an “as is” basis for educational and personal development purposes only.

10.3 No Reliance

The Client acknowledges that they have not relied on any representations or statements not expressly set out in these Terms.

11. INTELLECTUAL PROPERTY

11.1 Ownership

All content provided as part of the Services, including Digital Content, remains the intellectual property of the Business.

11.2 Permitted Use

The Client is granted a limited, non-transferable, non-exclusive licence to use the content for personal use only.

11.3 Restrictions

The Client shall not:

• copy, reproduce, or distribute content;

• share access credentials;

• use content for commercial purposes.

11.4 Account Security and Access

The Client acknowledges that:

(a) access to Digital Content or Services may be provided through login credentials or restricted access systems;
(b) the Client is responsible for maintaining the confidentiality and security of such credentials;
(c) the Client shall not share access with any third party.

The Client agrees that:

(d) any access or use of the Services through their account shall be deemed to be authorised by the Client;
(e) the Business shall not be liable for any unauthorised access arising from the Client’s failure to maintain account security.

12. TERMINATION AND SUSPENSION

12.1 Termination by the Business

The Business may terminate or suspend access to Services where the Client:

• breaches these Terms;

• fails to make payment;

• engages in inappropriate conduct.

12.2 Effect of Termination

Upon termination:

(a) access to Services may be withdrawn;
(b) no refund shall be payable;
(c) any outstanding Fees shall remain due.

13. DISPUTES AND CHARGEBACKS

13.1 Resolution Process

The Client agrees to contact the Business in the first instance to seek resolution of any issue or concern.

13.2 Acknowledgment of Services

The Client acknowledges that:

• Digital Content may be provided immediately;

• Services may commence upon Booking;

• Fees include non-refundable elements.

13.3 Chargebacks

The Client agrees not to initiate any unjustified chargeback or payment dispute.

Where a chargeback is initiated:

• the Business may provide these Terms as evidence;

• the Business reserves the right to recover associated costs.

13.3 Improper Chargebacks

The Client acknowledges that:

(a) initiating a chargeback or payment dispute without valid legal basis, including in circumstances where Digital Content has been supplied, may constitute a breach of these Terms;
(b) the Business may rely on these Terms and associated records as evidence in responding to such disputes;
(c) the Business reserves the right to recover any costs, fees, or losses incurred as a result of such action.

14. GOVERNING LAW AND JURISDICTION

14.1 Governing Law

These Terms and Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

14.2 Jurisdiction (UK Clients)

Where the Client is a consumer resident in the United Kingdom, nothing in these Terms shall affect their right to bring proceedings in their local courts as provided under applicable consumer law.

14.3 International Clients

Where the Client is based outside the United Kingdom, the Client agrees that:

(a) the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms;
(b) the Client submits to the jurisdiction of those courts;
(c) any proceedings brought in another jurisdiction may be challenged by the Business to the extent permitted by law.

14.4 Practical Effect

The Client acknowledges that this clause is intended to:

• provide certainty as to the applicable law;

• ensure disputes are resolved in a consistent forum;

• reduce unnecessary legal complexity and cost.

15. DISPUTE RESOLUTION PROCESS

15.1 Initial Resolution

The Client agrees to contact the Business in writing in the first instance to seek resolution of any dispute, complaint, or concern.

15.2 Good Faith Engagement

Both parties agree to use reasonable efforts to resolve any dispute amicably and in good faith before commencing formal legal proceedings.

15.3 Timeframe

The Client agrees to allow the Business a reasonable period to investigate and respond to any issue raised.

15.4 Without Prejudice to Legal Rights

Nothing in this clause shall prevent either party from seeking legal remedies where appropriate.

15.5 Time Limit for Claims

To the extent permitted by applicable law, the Client agrees that:

(a) any claim arising out of or in connection with the Services must be brought within six (6) months of the date on which the event giving rise to the claim occurred;
(b) failure to bring a claim within this period may result in the claim being deemed waived or time-barred;
(c) this clause shall not apply where a longer limitation period is required by law.

16. SEVERABILITY AND ENFORCEABILITY

16.1 Severability

If any provision (or part of a provision) of these Terms is found to be invalid, unlawful, or unenforceable:

(a) that provision shall, to the extent required, be deemed deleted or modified;
(b) the validity and enforceability of the remaining provisions shall not be affected.

16.2 Blue-Pencil Interpretation

Where any provision is found to be overly broad or unenforceable, it shall be interpreted and enforced to the maximum extent permitted by applicable law, so as to give effect to the original commercial intent.

16.3 Survival

Any provisions which by their nature are intended to survive termination (including payment obligations, liability limitations, and dispute provisions) shall remain in full force and effect.

17. ENTIRE AGREEMENT

17.1 Entire Agreement

These Terms and Conditions, together with any information provided on the Website prior to Booking, constitute the entire agreement between the Client and the Business.

17.2 No Reliance

The Client acknowledges that they have not relied on any representation, statement, or promise that is not expressly set out in these Terms.

17.3 No Oral Variations

No variation of these Terms shall be effective unless made in writing and agreed by the Business.

17.4 No Reliance on Informal Communications

The Client acknowledges and agrees that:

(a) no reliance is placed on any statements, representations, or assurances made outside these Terms, including but not limited to communications via email, messaging platforms, social media, or verbal discussions;
(b) only information expressly set out in these Terms or on the Website prior to Booking shall form part of the contract;
(c) any informal communication shall not vary or override these Terms unless expressly confirmed in writing by the Business.

18. VARIATION OF TERMS

18.1 Right to Update

The Business reserves the right to amend or update these Terms and Conditions from time to time.

18.2 Application of Changes

Any updated Terms shall apply to new Bookings made after the date of publication.

18.3 Existing Contracts

Existing Bookings shall continue to be governed by the Terms in force at the time of contract formation, unless otherwise agreed.

 19. THIRD PARTY RIGHTS

19.1 No Third Party Rights

A person who is not a party to these Terms shall not have any rights to enforce any provision under the Contracts (Rights of Third Parties) Act 1999.

20. FORCE MAJEURE

20.1 Events Beyond Control

The Business shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to:

• acts of God;

• natural disasters;

• illness or incapacity;

• technical failures;

• governmental restrictions;

• travel disruptions.

20.2 Consequences

In such circumstances, the Business may:

(a) suspend or modify the Services;
(b) reschedule any Programme;
(c) provide alternative delivery formats (including online delivery).

20.3 No Refund Obligation

Where Services are affected by a force majeure event, the Business shall not be obliged to provide a refund, provided reasonable alternative arrangements are offered where possible.

21. ASSIGNMENT

21.1 Business Rights

The Business may assign or transfer its rights and obligations under these Terms where reasonably necessary.

21.2 Client Restrictions

The Client may not assign or transfer their rights or obligations without the prior written consent of the Business.

22. CLIENT ACKNOWLEDGMENTS, INFORMED CONSENT AND CONTRACTUAL CONFIRMATIONS

22.1 Acknowledgment of the Nature and Structure of the Services

By completing a Booking, the Client expressly acknowledges and agrees that:

(a) the Services comprise a combination of Digital Content, experiential elements, and administrative and preparatory work;
(b) Digital Content may be supplied immediately upon contract formation or shortly thereafter;
(c) access to Digital Content constitutes performance of the Services and delivery of value by the Business;
(d) any live, in-person, or scheduled elements form part of a single integrated Programme and are not separate standalone services.

22.2 Informed Consent to Immediate Performance

The Client confirms that they:

(a) expressly request and authorise the Business to commence performance of the Services immediately upon Booking;
(b) understand that such performance may begin before the expiry of any statutory cancellation period;
(c) acknowledge that this request is made freely, knowingly, and with full understanding of its consequences.

22.3 Acknowledgment of Loss of Statutory Cancellation Rights

The Client expressly confirms that they:

(a) understand that, where Digital Content is supplied or made available, their statutory right to cancel may be lost;
(b) acknowledge that such loss of rights arises upon access being granted, regardless of whether the content is accessed, used, or completed;
(c) accept that this constitutes a lawful limitation of cancellation rights under applicable consumer law.

22.4 Acknowledgment of Refund Position

The Client confirms that they:

(a) understand that Fees are structured to reflect immediate performance, allocation of capacity, and provision of Digital Content;
(b) accept that, once Digital Content has been supplied, Fees are non-refundable except where required by law;
(c) acknowledge that failure to attend, participate, or complete any part of the Services does not entitle them to a refund.

22.5 Acknowledgment of Nature of Services (Non-Therapeutic)

The Client confirms that they:

(a) understand that the Services are provided for educational, informational, and personal development purposes only;
(b) acknowledge that the Services do not constitute medical, psychological, or therapeutic advice or treatment;
(c) accept that no reliance is placed on the Services as a substitute for professional care.

22.6 Confirmation of Understanding and Agreement

The Client confirms that:

(a) they have read and understood these Terms and Conditions in full;
(b) they have had sufficient opportunity to review the Terms prior to Booking;
(c) they agree to be legally bound by these Terms;
(d) they have had the opportunity to seek independent advice if they so wish.

23. RECORDS, DATA INTEGRITY AND EVIDENTIAL MATTERS

23.1 Maintenance of Records

The Business shall be entitled to maintain records in electronic and/or digital form, including but not limited to:

• Booking confirmations and timestamps;

• payment authorisations and receipts;

• access logs to Digital Content or platforms;

• communications (including emails, messages, and submissions);

• system-generated audit trails.

23.2 Evidential Status of Records

The Client agrees that such records shall constitute prima facie evidence of:

(a) the formation of a binding contract;
(b) acceptance of these Terms and Conditions;
(c) the Client’s express consent to immediate performance;
(d) provision of access to Digital Content;
(e) performance of Services by the Business.

23.3 Reliability of Electronic Systems

The Client acknowledges that:

(a) electronic systems used by the Business are generally reliable but may be subject to minor discrepancies;
(b) minor discrepancies shall not invalidate otherwise accurate records;
(c) the Business’s records shall be relied upon as accurate evidence of the matters to which they relate, unless proven otherwise or shown to contain manifest error.

23.4 Use in Disputes

The Client agrees that such records may be relied upon by the Business in:

• any legal proceedings;

• any dispute resolution process;

• any payment dispute or chargeback investigation.

24. TECHNICAL ENVIRONMENT AND DIGITAL DELIVERY

24.1 Nature of Online Services

The Client acknowledges that the Services are delivered, in whole or in part, via digital and online platforms which are dependent on technology and internet connectivity.

24.2 No Guarantee of Continuous Availability

The Business does not guarantee that:

(a) the Website or associated platforms will be available without interruption;
(b) Digital Content will be accessible at all times without delay or technical issue;
(c) access will be free from minor errors or disruptions.

24.3 Permitted Interruptions

The Client acknowledges that interruptions may occur due to:

• system maintenance or updates;

• technical faults;

• third-party provider issues;

• circumstances beyond the Business’s control.

Such interruptions shall not constitute a breach of contract or failure to provide the Services.

24.4 Client Technical Responsibility

The Client is responsible for ensuring that they have:

• appropriate devices and software;

• reliable internet access;

• the ability to access and use Digital Content.

25. THIRD-PARTY SYSTEMS AND SERVICES

25.1 Integration of Third-Party Services

The Business may utilise third-party providers for aspects of the Services, including but not limited to:

• payment processing;

• content hosting;

• communication platforms;

• video conferencing services.

25.2 Limitation of Liability for Third Parties

To the extent permitted by law, the Business shall not be liable for:

(a) interruptions, errors, or failures attributable to third-party providers;
(b) any loss arising from the Client’s interaction with such third-party systems;
(c) any data or connectivity issues outside the Business’s control.

25.3 Third-Party Terms

The Client acknowledges that use of certain Services may be subject to additional terms imposed by third-party providers.

26. DATA PROTECTION AND INFORMATION HANDLING

26.1 Processing of Personal Data

The Business shall process personal data in accordance with:

• its Privacy Policy; and

• applicable data protection legislation, including the UK GDPR where applicable.

26.2 Purpose of Processing

Personal data may be processed for the purposes of:

• providing and administering the Services;

• communicating with the Client;

• maintaining records and compliance.

26.3 Client Responsibilities

The Client agrees to provide accurate and up-to-date information and to notify the Business of any changes where relevant.

27. REPUTATION, COMMUNICATION AND PUBLIC STATEMENTS

27.1 Good Faith Communication

The Client agrees to engage with the Business in good faith and in a respectful and constructive manner.

27.2 Non-Disparagement

The Client agrees not to make or publish any statement which they know, or ought reasonably to know, to be:

• false;

• misleading; or

• unfairly damaging to the reputation of the Business.

Nothing in this clause shall prevent the Client from:

(a) expressing honest and lawful opinions or reviews;
(b) exercising any statutory or legal rights;
(c) raising legitimate concerns through appropriate channels.

28. COMMUNICATIONS AND NOTICE

28.1 Method of Communication

All communications between the Client and the Business shall be conducted via:

• email;

• the Website; or

• any other contact method specified by the Business.

28.2 Deemed Receipt

Communications shall be deemed received:

(a) at the time of transmission where sent electronically, unless evidence to the contrary is provided;
(b) when reasonably expected to have been received in the ordinary course of communication.

28.3 Client Responsibility

The Client is responsible for:

• ensuring that contact details are accurate;

• monitoring communications from the Business;

• checking spam or filtered email folders where necessary.

29. RESCHEDULING, TRANSFERS AND CREDITS

29.1 No Automatic Right to Reschedule or Cancel

The Client acknowledges that when making a Booking:

(a) they are reserving a specific place within a Programme, often within a limited-capacity environment;
(b) the Business allocates time, resources, and availability based on that Booking;
(c) as a result, the Client does not have any automatic right to reschedule, transfer, defer, or receive a credit or refund.

This reflects the fact that the Business incurs commitments and potential loss of opportunity immediately upon Booking.

29.2 Discretionary Flexibility

The Client understands that, in certain circumstances, the Business may choose to offer flexibility, including:

• rescheduling to a future Programme;

• transferring a Booking to another available date;

• issuing a credit note for future use.

However, such flexibility is:

(a) at the reasonable discretion of the Business, taking into account operational constraints and fairness;
(b) dependent on availability and operational considerations;
(c) not guaranteed in any circumstance.

29.3 Conditions Applying to Any Rescheduling or Transfer

Where the Business agrees to rescheduling or transfer, the Client acknowledges that:

(a) availability of equivalent Services cannot be guaranteed;
(b) reasonable notice may be required;
(c) administrative or rebooking fees may be applied;
(d) any rescheduled Booking or credit may be subject to expiry or time limits.

29.4 No Conversion into Refund

The Client acknowledges that:

(a) any rescheduling, transfer, or credit is offered as a goodwill accommodation;
(b) such accommodation does not alter the original contractual position;
(c) the non-refundable nature of the Fees remains unchanged.

30. PROGRAMME CHANGES AND FLEXIBILITY

30.1 Evolving Nature of Services

The Client acknowledges that the Services are dynamic and may evolve over time.

Accordingly, the Business may make reasonable changes to:

• Programme content;

• structure or format;

• timing or sequencing of sessions;

• facilitators or delivery personnel.

30.2 Reasons for Changes

Such changes may be made for reasons including:

• improvement of the Programme;

• logistical or operational requirements;

• availability of facilitators;

• external factors affecting delivery.

30.3 Alternative Methods of Delivery

Where necessary, the Business may:

• convert in-person Services into online or digital delivery;

• adjust the delivery format to ensure continuity of the Programme.

30.4 Effect of Changes

The Client agrees that:

(a) such changes are a normal part of delivering flexible and responsive Services;
(b) provided the overall value and nature of the Programme are not materially reduced, such changes shall not constitute a breach of contract;
(c) such changes do not give rise to any right to cancel or receive a refund.

31. CLIENT ENGAGEMENT AND NON-PARTICIPATION

31.1 Responsibility to Engage

The Client acknowledges that the value of the Services is dependent, in part, on their own engagement and participation.

31.2 Effect of Non-Participation

Where the Client:

• chooses not to access Digital Content;

• fails to attend scheduled sessions;

• does not engage with the Programme;

the Client acknowledges that:

(a) the Business shall still be deemed to have performed its obligations;
(b) the contract shall remain in force;
(c) no refund, credit, or extension shall arise.

31.3 No Pausing or Deferral Rights

The Client acknowledges that:

(a) the Services are structured and time-bound;
(b) allowing pausing or deferral would disrupt delivery and allocation of resources;
(c) accordingly, no right exists to pause, defer, or extend access unless expressly agreed by the Business.

32. MISUSE OF SERVICES AND CONTENT

32.1 Protection of the Services

The Client acknowledges that the Services, including Digital Content, represent the Business’s intellectual property, expertise, and commercial offering.

32.2 Prohibited Activities

The Client agrees not to:

(a) copy, reproduce, or distribute any part of the Services;
(b) share access credentials with others;
(c) use the Services for commercial purposes or to create competing offerings;
(d) engage in any activity that may harm the Business or its reputation.

32.3 Consequences of Misuse

Where misuse is reasonably suspected or identified:

(a) the Business may suspend or terminate access to the Services;
(b) the Client may be removed from any Programme;
(c) the Business may take further action where appropriate.

32.4 Financial Consequences

The Client acknowledges that:

(a) no refund shall be payable in cases of misuse;
(b) all outstanding Fees shall remain due;
(c) the Business may seek to recover losses arising from such misuse.

33. FRAUD, ABUSE AND PAYMENT PROTECTION

33.1 Protection Against Fraud

The Client acknowledges that the Business is entitled to take reasonable steps to protect itself from fraud and payment-related risks.

33.2 Prohibited Conduct

The Client agrees not to:

• initiate unjustified chargebacks or payment disputes;

• misuse refund or cancellation processes;

• attempt to circumvent or exploit these Terms.

33.3 Consequences of Abuse

Where such conduct occurs, the Business may:

(a) suspend or terminate access to the Services;
(b) refuse future Bookings;
(c) recover any losses incurred.

33.4 Recovery of Costs

The Client acknowledges that the Business may incur costs in responding to disputes or chargebacks, and agrees that such costs may be recoverable where the Client has acted in breach of these Terms.

34. VIDEO AND NON VIDEO RECORDINGS, TESTIMONIALS AND CONTENT USE

34.1 Recording of Services

The Client acknowledges that certain aspects of the Services may be recorded for purposes including:

• quality assurance;

• training;

• future content development.

34.2 Use of Feedback

The Client acknowledges that feedback or testimonials provided may be used by the Business for promotional purposes, provided such use is lawful.

34.3 Protection of Identity

Where the Client may be identifiable, the Business shall take reasonable steps to obtain appropriate consent where required.

35. COMMERCIAL BASIS AND INTERPRETATION OF TERMS

35.1 Commercial Structure of the Agreement

The Client acknowledges that:

(a) the Services are provided on a commercial basis involving immediate performance and allocation of resources;
(b) pricing reflects access to Digital Content, reservation of capacity, and the Business’s operational commitments;
(c) the Terms are structured to reflect this commercial reality.

35.2 Consistent Interpretation

The Client agrees that these Terms shall be interpreted:

(a) as a whole, rather than in isolation;
(b) in a manner that gives effect to their commercial purpose;
(c) consistently with the integrated nature of the Services.

35.3 Acknowledgment of Fairness

The Client acknowledges that:

(a) they have had the opportunity to review these Terms prior to Booking;
(b) the Terms are reasonable and proportionate in light of the nature of the Services;
(c) they enter into the contract with full understanding of its structure and implications.